Frequently Asked Questions
Find answers to common questions about our service.
Getting Started
How do I create an account?
Click the "Sign Up" button in the top right corner. Enter your email address and create a password. You'll receive a confirmation email to verify your account.
Is there a free trial available?
Yes! You can explore our platform with a free account. Sign up to get started immediately with no credit card required.
What browsers are supported?
We support all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend keeping your browser updated to the latest version.
Account & Billing
How do I reset my password?
Click "Forgot Password" on the sign-in page. Enter your email address and we'll send you a link to reset your password. The link expires after 24 hours for security.
Can I change my email address?
Yes, you can update your email address in your account settings. Go to Settings > Profile and click on your email to change it. You'll need to verify the new email address.
How do I delete my account?
You can delete your account from Settings > Account > Delete Account. Please note this action is permanent and will remove all your data. We recommend exporting your data first.
Privacy & Security
How is my data protected?
We use industry-standard encryption (TLS/SSL) for all data in transit. Your data is stored securely with encryption at rest. We regularly perform security audits and follow best practices for data protection.
Do you share my data with third parties?
We do not sell your personal information. We only share data with service providers necessary to operate our platform (like payment processors), and only under strict data protection agreements. See our Privacy Policy for details.
Support
How can I contact support?
You can reach our support team via email. We typically respond within 24 hours on business days. For faster help, check if your question is answered in this FAQ.
What are your support hours?
Our support team is available Monday through Friday, 9 AM to 6 PM (local time). For urgent issues outside these hours, please email us and we'll get back to you as soon as possible.